What information do we collect about you?
We collect information about you when you fill in a contact form, email or phone us directly. Website usage information is collected using cookies. The information we collect about you may include but is not limited to: your name, email address, address, phone number, IP address, location, company name, your chosen internet browser and service provider, and device plus any information you supply voluntarily. We also store information on past work we have done for you or items we have quoted on, such as rooms sizes, type of flooring and cost of cleaning items.
Why we need your data and how it is used.
The main reason we collect your data is to complete work for you or provide you with a quote. For example, if we are to clean your carpets or other items we need to know your address to find your house. We also need to keep details on the items we cleaned or quoted on cleaning, so we can give you a smooth service both now and in the future. Your data allows us to know what work we have agreed to do and for how much. We will use your information to send you billing details for payment and receipts once payment has been received.
We must also keep invoice details to fulfil our requirements on accounting records and tax fillings. We do not directly store your banking information.
We will take cautionary measures to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services or information to you.
Third party use of data
Rothwell’s Cleaning Services Ltd will never sell your data. We do not believe in selling or passing on your data for other companies to use to market to you for their own purposes.
We may pass some of your data on to third parties in order for them to complete services for us. For example, we us a third party to print and send letters on our behalf. We may use your data to advertise our services to you on third-party websites such as, Google, Facebook and Twitter. Third party reporting such as Google Analytics tracks usage on our website to track visitor numbers and usage to better the user experience and improve our website’s functionality.
Third party data use and processing are subject to these third party company policies.
If Rothwell’s Cleaning Services Ltd was ever to be sold, your data (our work history) could be part of that sale but only for the use of continuing Rothwell’s Cleaning Services Ltd business and not for other use.
Marketing and opting out / in.
We may want to send out marketing or informational material about our services to you. We may also contact you directly to follow up on the service and user experience we provide.
We do not want to contact individuals with marketing that do not want to receive it and you have a legal right to ask companies not to. You can opt out or opt in of marketing material from us at any time regardless of any previous selection you have made. Simply send an email using our contact form, include your full name and post code and ask us to either not send marketing material (opt out) or to send marketing material (opt in). All our marketing material will always have details of how to opt out of that marketing material clearly marked on it, making it easy to change / update your preferences at anytime.
It is the law that all companies ask future customers to opt in for any electronic marketing such as emails. We will only send marketing emails to those that opt in, it is important therefore that if you want to receive special offers or other marketing by email or text that you opt in. We may send emails to you even if you have not opted in but only to confirm appointments we have with you, quotes we are providing to you or other information you have requested from us.
Currently we do not operate a direct opt in for mailings (post) and we may send occasional direct mailings to you. If you do not want to receive these please opt out of our mailings as above. If you would like to make sure you will receive these mailings in the future if the law or guidelines change you can also opt in for future mailings.
Whatever your preferences we do not bombard our customers with marketing material. Rothwell’s Cleaning Services Ltd has always operated a policy of genuine interest only, meaning we only send things we think are of genuine interest to you.
How long will we store your data?
If Rothwell’s Cleaning Services Ltd provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Your information we use for marketing and service providing purposes will be kept with us until you notify us that you no longer wish to receive information or services from us.
Any paper / hard copies of your data are destroyed after use.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. See more about cookies by clicking here.
How To Contact Us
If you would like to contact us to ask about any of this policy or find out what data we have on you please contact us via email (please us our contact form to send an email) or post:
Rothwell’s Cleaning Services Ltd, Malting End, Kirtling, Newmarket, CB8 9HH